Need to Return a product?

To return a product at EASTERN VSR, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at JANA@JCTTRUCKCAPS.COM, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-315-376-0363
Monday - Friday: 8:30 a.m. - 5 p.m. ET
Saturday: 9 a.m. - 2 p.m. ET
By e-mail: jana@jcttruckcaps.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general,  EASTERN VSR accepts returns on merchandise from select manufacturers within 30 days. However, Your Company Name reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Eastern VSR on returned items, and Eastern VSR will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Eastern VSR WILL COVER THE SHIPPING CHARGE
  • Eastern VSR
    PO BOX 36
    FINE/NY
    USA
    13639

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Eastern VSR discretion. Please be aware that specific manufacturers have more restrictive return policies.